Dunkin’ Donuts SMS Case Study:

Campaign Overview — Proof of LOCLshop Location Signal Zone 1 Performance

What We Wanted To Achieve

Prove that LOCLshop Location Signal Zone 1 Trigger via SMS activation drives higher shopper engagement and store visits compared to standard broadcast SMS campaigns.

Brand: Dunkin’ Donuts

Media: Location-Triggered SMS via LOCLshop Zone 1 (500 feet geofence)

Control Group

Standard Geo-Targeting Across Broader Trade Areas
SMS messages delivered on scheduled campaigns without location triggers.
Method: Batch SMS sends to opted-in subscribers regardless of current

Test Group

LOCLshop Location Signal Zones SMS Activation
SMS messages activated using LOCLshop Location Signal Zones.
Method: Zones defined by retail store density and shopper proximity.
Location Signal Zones

Measurement

Zone 1

500 Feet

via SMS Text Message

Zone 2

50 Feet

via LOCLshop Blue Link Add-On

Zone 3

QR Codes

on OOH ads in high retail density areas

Zone 1 Impact

Key Result
Click-through rate and redemption rates increased dramatically when SMS was trigger by shopper proximity to Dunkin’ locations.

 

Proof Points:

There is a clear, positive correlation between:

  • Retail store proximity (Location Signal Zone activation)
  • Shopper purchase intent at moment of message delivery
  • Engagement rate (CTR) and conversion (redemption)
Metric Standard SMS Location-Triggered SMS Lift
Click-Through Rate 8-12% 36% 3 - 4.5X
Coupon Redemption 1 - 2% 3.6% 2 - 3.6X
Store Visit Lift Baseline +20% incremental +20%

Performance Metrics Table

Conclusion

LOCLshop Location Signal Zone 1 (SMS at 500 feet)
effectively amplifies engagement by reaching shoppers at their highest-intent moments — when they’re
physically near a point of purchase

Why This Matters for Retail Media Buyers

What This Proves

Location and retail proximity are predictive signals of shopper purchase intent

SMS performs 3-4X better when activated at the moment of highest intent

“Swing” customers (those who visit multiple brands) show highest response to geo-triggered messages

Buyer Benefits: